Privacy Policy

Last Updated: September 4, 2026

At Osveh, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

Information We Collect

When you interact with Osveh, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Payment-related information

  • Device and browser information

  • IP address

  • Website usage and interaction data

  • Information you voluntarily provide when contacting customer support

Payment information may be processed by third-party payment providers. We generally do not directly store complete debit card, credit card, UPI, or banking credentials.

How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Deliver products to you

  • Send order confirmations and shipping updates

  • Process returns, refunds, or replacements

  • Provide customer support

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional communications where permitted by law or with your consent

  • Comply with applicable legal and regulatory requirements

Sharing of Information

We may share necessary information with trusted service providers involved in operating our business, including payment processors, shipping and logistics providers, website hosting providers, analytics providers, marketing platforms, and customer-support services.

We may also disclose information when required to comply with applicable law, legal proceedings, government requests, or to protect our rights, customers, or business.

We do not sell your personal information solely for monetary consideration.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, measure advertising performance, and improve your experience.

You may disable certain cookies through your browser settings. However, doing so may affect some website functionality.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us. You may also unsubscribe from promotional emails using the unsubscribe option provided in those communications.

To submit a privacy-related request, contact us at osveh.shop@gmail.com.

Third-Party Services

Our website may contain integrations or links to third-party services. Their privacy practices are governed by their respective privacy policies, and Osveh is not responsible for the privacy practices of independent third parties.

Children's Privacy

Our services are not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date.

Contact Us

For questions regarding this Privacy Policy or your personal information, contact:

Osveh
New Delhi, India
Email: osveh.shop@gmail.com