Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with Osveh. This Shipping Policy explains how we process and deliver orders.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During sales, festivals, launches, or periods of unusually high demand, processing may take longer.

Estimated Delivery Time

Orders within India are generally delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote or difficult-to-service locations may take longer.

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Any free-shipping promotion will be subject to the conditions displayed with that offer.

Order Tracking

Where tracking is available, tracking information may be sent to the email address or phone number provided with your order after dispatch.

Tracking updates are provided by the applicable logistics provider and may occasionally take time to update.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your delivery address, contact osveh.shop@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated failed delivery attempts, the shipment may be returned to us.

Any reshipping charges or other applicable costs will be communicated where permitted by law.

Delayed Orders

Courier delays may occasionally occur because of weather, operational disruptions, public holidays, natural events, regulatory restrictions, or other circumstances outside our reasonable control.

If your order is significantly delayed, contact our support team and we will assist you with the available tracking information.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us promptly after delivery at osveh.shop@gmail.com with your order details and clear photographs or video showing the issue.

Eligible cases will be handled in accordance with our Return & Refund Policy.

Contact Us

For shipping-related questions:

Osveh
New Delhi, India
Email: osveh.shop@gmail.com