Return & Refund Policy

Last Updated: September 4, 2026

At Osveh, customer satisfaction is important to us. This policy explains the conditions applicable to returns, replacements, cancellations, and refunds.

Return Eligibility

Unless a product is marked as non-returnable for hygiene, safety, or other disclosed reasons, eligible products may be requested for return within 7 days of delivery.

To qualify for a return, the product should generally:

  • Be unused and in its original condition
  • Include original packaging, accessories, manuals, tags, and other supplied items
  • Not show damage caused after delivery
  • Be accompanied by valid order information or proof of purchase

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at osveh.shop@gmail.com.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs and/or video of the product and packaging

After verification, we may offer an eligible replacement, return, or refund depending on the circumstances.

Non-Returnable Products

For hygiene and safety reasons, certain personal-use, intimate, wellness, or hygiene-sensitive products may be non-returnable once their packaging or hygiene seal has been opened, unless the product is defective, damaged, incorrect, or return is otherwise required under applicable law.

Products specifically marked "Non-Returnable" on the product page will generally not be eligible for change-of-mind returns.

This does not affect any rights available to you under applicable consumer law.

How to Request a Return

Email osveh.shop@gmail.com with your order number, reason for the return, and supporting photographs or video where applicable.

Do not send a product back without following the return instructions provided by our support team.

Return Inspection

Returned products may be inspected after they are received.

If a return does not meet the stated eligibility requirements—for example, because the item has been used, damaged after delivery, or returned incomplete—we may reject the return to the extent permitted by applicable law.

Refunds

Once an eligible return has been received and approved, the refund will generally be initiated to the original payment method.

Depending on your bank, card issuer, UPI provider, or payment gateway, it may take approximately 5–10 business days after the refund is initiated for the amount to appear in your account.

Cash on Delivery Orders

Where applicable, approved refunds for Cash on Delivery orders may require customers to provide appropriate bank or UPI details so that the refund can be processed.

Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Orders can generally only be cancelled before they have been processed or dispatched. Once dispatched, cancellation may not be possible and the applicable return process may need to be followed.

Exchanges

Where an exchange or replacement is available, it is subject to product availability and verification of eligibility.

If the requested replacement is unavailable, another appropriate resolution, including a refund where applicable, may be offered.

Contact Us

For returns, refunds, or order-related assistance:

Osveh
New Delhi, India
Email: osveh.shop@gmail.com